At Veronica Jayne, every appointment is special to us. Your time in our chair is reserved just for you, and we want to make sure each client receives the care and attention they deserve. To help us give everyone the best possible experience, we kindly ask you to take a moment to read through our booking terms and conditions below.

 

Late cancellations (within 24 hours) or no-shows may incur a cancellation fee of up to 50% of the booked service. 

 

By continuing with your booking, you are agreeing to the terms and conditions outlined below. If you have any questions, we’d love to chat. Simply, get in touch.

 

Cancellations & Changes

 

• Haircut or blow wave appointments: At least 24 hours’ notice.

 

• Cut & colour appointments: At least 48 hours’ notice.

 

• Repeated no-shows may require pre-payment for future appointments.

 

We appreciate your understanding. Last-minute cancellations make it difficult for our stylists to fill the appointment time and impact other clients who may be waiting for a booking.

 

No Shows

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• First no show: We get it, life happens. We’ll be in touch to reschedule, but please note your new appointment may not be straight away. We’ll also remind you of our cancellation policy.

 

• Second no show: We were so excited to see you! But this time, you’ll be charged 50% of your missed appointment before booking again.

 

• Third no show: Ouch – being stood up three times really hurts. You’ll be charged 100% of your missed service, and future bookings will require a 50% deposit.

 

Late Arrivals

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Running late? Please call us, we’ll do our best to make it work. If we can’t, we may need to reschedule, which could be treated as a no show.

 

Sometimes other people’s services can run over too – if this happens, we’ll let you know as soon as we can.

 

Illness & Safety

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We take your health and our team’s health seriously. If either of us need to reschedule due to illness, thank you for your patience and understanding – keeping everyone safe is always our priority.

 

Deposit Policy

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For new clients booking a chemical service (such as colour work), we want to ensure the best possible results. That’s why:

 

• A consultation is required before your first chemical service.

 

• At the time of consultation, a non-refundable $150 deposit will be taken to secure your appointment.

 

• If you cancel within 48 hours’ notice, your deposit will be held and transferred to your rescheduled appointment.

 

• If you do not show up or cancel late, your deposit will be non-refundable.

 

This policy helps us protect valuable appointment time and ensures our stylists can prepare everything needed for your service.

 

Pricing Policy

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We believe in keeping things simple, transparent, and fair.

 

• 45-minute cut = $90

• If your appointment runs longer, it’s just $25 for every additional 15 minutes.

 

This way, you know exactly what to expect, and our stylists are free to give your hair the love and attention it deserves without rushing.

 

We can’t wait to have you in our salon chair soon.