Question 1

What are your opening hours?

Accepted Answer

Monday: By appointment
Tuesday: 9.30am - 7.30pm
Wednesday: 9.00am - 8.00pm
Thursday: 9.30am - 8.00pm
Friday: 9.00am - 5pm
Saturday: By appointment
Sunday: Closed

Veronica Jayne is closed on Public Holidays.

Question 2

Where are you located?

Accepted Answer

We're located in the Hokowhitu Village at 360 Albert Street, Palmerston North.

If you're not familiar with the Hokowhitu Village, you might want to allow a few minutes extra to find a park and track down our salon. We're right in the heart of the village facing the park in the middle. which means you won't be able to see us from the road.  
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At the roundabout, where Te Awe Awe Street and Albert Street meet, keep heading towards the river. There should be a string of small boutique shops, including the popular Village Wine Trader, Bees Knees cafe and Four Square dairy. Immediately to the left of the dairy is a carpark. From here you can get to our salon by foot nestled between The Fat Farmer restaurant and Courtyard Cafe.

Question 3

Is there parking available?

Accepted Answer

There are ample parking options in and around the Hokowhitu Village. There's free parking you can access from both Te Awe Awe Street (next to the bakery) and Albert Street (immediately left to the Four Square). Or you can park on Albert Street - though timing limits apply.

Question 4

Are there bathrooms at your salon?

Accepted Answer

We have bathroom facilities you can use otherwise there are public bathrooms available in the carpark which you can access from Te Awe Awe Street and Albert Street. Just ask one of our team members - we will point you in the right direction.

Question 5

Is Veronica Jayne wheelchair access friendly?

Accepted Answer

Veronica Jayne is a wheelchair access-friendly salon. So too are the bathroom facilities in the Hokowhitu Village. If you'd like to find out more, you're welcome to call on of our friendly team members ahead of your appointment. We'd be more than happy to accomodate your needs.

Question 6

I'm unwell. What should I do?

Accepted Answer

We're sorry to hear you're feeling under the weather. We take your health and our team’s health seriously. If you need to reschedule due to illness, please call the salon as soon as possible on 06 358 8737.

If we need to reschedule your appointment due to illness, thank you for your patience and understanding – keeping everyone safe is always our priority.

Question 7

How do I change, reschedule, or cancel an appointment?

Accepted Answer

The fastest way to amend an existing booking with us is to call the salon at your earliest convenience on 06 358 8737.

Your time in our chair is reserved just for you, and we want to make sure each client receives the care and attention they deserve.

We do charge a fee for late, no-show, and cancellations within 24 hours of your original booking time.

Head to 'Important Information'(www.veronicajayne.co.nz/important-information) to learn more.

Question 8

I didn't get the results I was hoping for. What are my options?

Accepted Answer

Hmmm, that's not ideal. At Veronica Jayne, we are committed to ensuring that you love the end result following your service with us. While all services are non-refundable, we understand that there may be instances where an adjustment is necessary.

It is crucial that you contact our salon as soon as you become unhappy with the service so that we can promptly schedule you for an adjustment service at the earliest convenience. Our goal is to ensure you leave our salon feeling beautiful and confident. Please communicate any concerns with your hair stylist as soon as possible and we will do our best to provide a solution with an adjustment service.

Head to our 'Re-do Policy' to learn more.

Question 9

Can I purchase retail product online?

Accepted Answer

We want to make sure each and every client goes home with the correct products for their unique hair needs. Chat to our experienced stylists about which haircare systems and tools are right for you when you're in the salon.

We have a huge range of Kérastase, L'Oreal, Evo Hair, Moroccanoil, Olpalex, Pureology, and Kaleo to browse and buy. Plus, we offer a curated edit of our favourite beauty best-sellers from Glowwa and Three Warriors.

Question 10

Do you have Veronica Jayne Gift Cards?

Accepted Answer

We sure do! Veronica Jayne Gift Cards can be purchased at our salon in the Hokowhitu Village in Palmerston North. They can be made out to any value of your choosing and can be redeemed against our premium hair services or any retail products we offer.

These gift cards expire 12 months after the original purchase date and cannot be redeemed for cash. Terms and Conditions apply.

Question 11

I have a wedding coming up. Do you offer bridal hair?

Accepted Answer

Yes, we do! And congrats, by the way. Veronica Jayne's experienced hair stylists will guide you through the entire process from trial to execution on the big day.

Bridal up-dos require a consultation and are priced on enquiry. To book, complete our online contact form. Let us help you feel beautiful on you and your significant other's special day.

Question 12

I'm interested in a career at VJ. Who do I contact?

Accepted Answer

Stop, you're making us blush. We’re always looking out for talented stylists with a sincere interest in people to bring their industry expertise to the Veronica Jayne team. 
 
We nurture education and development and embrace a collaborative approach on our salon floor. If you have a proven ability with people, create exceptional results for clients, are as obsessed with beautiful hair as we are, and possess the leadership qualities inherent in an established senior, we’d be honoured to have you continue your career with the VJ team. 
 
If you’re interested in being on our radar for future opportunities, you can register your interest in working with our team regardless of what level you’re at.  Send us an email: veronicajayne@xtra.co.nz

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